Shipping & Returns Policy

Ship-from location: New Westminster, British Columbia

Processing time: Orders ship in [1–3] business days

Carriers & methods: [Canada Post Expedited / Xpresspost]

Rates: Free shipping over $20.00

Return window: [14/30] days; hygiene items (opened patches/wipes/atomizers are non refundable, unless arrived compromised. RefundablePolicies (links in footer)

Privacy Policy: PIPEDA-compliant (Canada); include privacy contact email

Terms of Service: sales terms, IP, limitation of liability, governing law (BC)

Refund/Return Policy: as above, spelled out

Shipping Policy: as above

Accessibility Statement: WCAG 2.1 AA intent + contact for accommodations

Estimated Delivery: 5–7 business days within Canada, with tracked shipping available.

• Privacy framework: PIPEDA (Canada); plan for GDPR/CCPA later.
• Email marketing law: CASL (express consent checkboxes + unsubscribe link)
• Analytics & pixels: GA4 + Meta Pixel (document in privacy with purpose/opt-out)
• Data processors list: Shopify, PayPal, GA4, Meta, ESP (Klaviyo/Mailchimp)
• Data retention: Orders [7 yrs], analytics [26 months]

Ingredient disclosure (online): INCI list for atomizer formulas (Tea Tree / Eucalyptus /Witch Hazel)

Use & caution statements: “External use only. Patch test. Avoid the eye area.

Discontinue if irritation occurs. Not medical advice.

Sensitive groups: “Consult a professional if pregnant, nursing, or with known allergies.”

SDS/MSDS on file: Yes (from suppliers; not public, but available on request)

Claims: No medical/therapeutic claims; cosmetic language only Age guidance: Adolescents to adults

We want to highlight and promote effective cross-collaboration with local NGOs specializing in women’s health care, reproductive rights and advocacy. The goal is to allow proceeds from direct sales to go towards these causes. It can also be an opportunity for consumers to claim it on their taxes for the PMS kits because a registered NGO will also be attached to it with their tax registration number.

Returns & Exchanges. These are final sales for hygiene consumables Policy: For health and safety reasons, all sales are final on skincare consumables (patches, wipes, atomizers).

Tweezers Exception: Exchanges may be offered if tweezers are:

• Damaged: Visibly broken, bent, or missing parts upon arrival due to shipping issues.
• Defective: Manufacturing flaws such as misaligned tips, loose grip, or coating inconsistencies that affect performance.

Must be reported within 10 days of delivery with clear photos for review.

• Shipping Damage: If a kit arrives with damaged packaging or compromised items, notify us within 10 days with photos, and replacements will be sent at no cost.

For dissatisfaction we may offer an action of Promise:Sometimes, goodwill-elected, we invite you to contact us directly if something isn’t right. In some cases, a good will credit (discount code, refills, or similar) may be offered at our discretion.

✨ “We can’t take back blemishes or cramps, and we can’t take back opened kits either. But we’ll always make it right.”